Effective Date: August 5, 2026
We want orders to arrive correctly and in acceptable condition. Because PCH Peptides supplies laboratory research materials, return eligibility is subject to product-integrity, contamination-control, and documentation requirements.
1. Return Request Period
A return request must be submitted within 14 calendar days of confirmed delivery.
Contact:
Do not send a product back without receiving return authorization and instructions.
2. Eligible Returns
To qualify for consideration, an item must be:
- Unused
- Unopened
- In its original packaging
- Sealed and untampered with
- Properly stored after delivery
- Accompanied by the order number
- In a condition suitable for inspection and resale where legally permitted
Approval is not guaranteed until the returned item has been inspected.
3. Non-Returnable Items
The following are not eligible for return unless they arrived damaged, defective, or incorrect:
- Opened products
- Products with broken or removed seals
- Products with altered, removed, or unreadable labels
- Products exposed to unsuitable conditions
- Products returned without authorization
- Products damaged after delivery
- Digital products or downloaded documentation
- Gift cards
- Clearance or final-sale items where identified
- Products purchased for prohibited human or animal use
For integrity and contamination-control reasons, a returned research material may be destroyed rather than restocked.
4. Incorrect, Damaged, or Missing Items
Inspect the package promptly after delivery.
Contact us within 48 hours of delivery when:
- The wrong product was received
- A product is missing
- A container is damaged
- A seal appears compromised
- The shipment was materially damaged during transit
Include:
- Order number
- Description of the issue
- Photographs of the outer package
- Photographs of the shipping label
- Photographs of the affected product and packaging
Keep all packaging until the claim has been reviewed.
5. Return Authorization
If a return is approved, we will provide instructions and, where applicable, a return authorization reference.
Unauthorized returns may be refused, destroyed, or returned to the sender.
6. Return Shipping
Unless the return results from our error or a verified shipping problem, the customer is responsible for:
- Return shipping charges
- Suitable packaging
- Tracking
- Delivery confirmation
- Any loss or damage occurring during return transit
Original shipping fees are non-refundable unless required by law or the return resulted from our error.
7. Refund Review
After an authorized return is received, we will inspect it and notify you whether the refund has been approved or denied.
Approved refunds will generally be issued to the original payment method. Processing time after issuance depends on the payment provider or financial institution.
Shipping fees, customs fees, duties, taxes, and payment-processing costs may be non-refundable where permitted by law.
8. Exchanges
We do not guarantee direct product exchanges.
Where an exchange is approved, we may instead:
- Issue store credit
- Refund the eligible item
- Ask the customer to place a new order
- Send a replacement for an incorrect or damaged item
9. Order Cancellation
Contact us as soon as possible to request cancellation.
An order cannot normally be canceled after it has entered fulfilment or been transferred to the carrier.
Submitting a cancellation request does not guarantee that the order can be stopped.
10. Refused and Undeliverable Packages
If a shipment is returned because of:
- An incorrect address
- Refusal by the recipient
- Failure to collect
- Failed delivery attempts
- Import refusal
- Unpaid customs charges
Any refund may be reduced by original shipping, return shipping, handling, customs, or carrier charges where permitted by law.
11. Chargebacks
Contact us before initiating a chargeback so that we have an opportunity to investigate and resolve the issue.
Fraudulent or abusive chargebacks may result in account suspension, canceled orders, and refusal of future service.
12. Research-Use Restriction
Returns will not be accepted based on dissatisfaction with an expected health, wellness, performance, recovery, anti-aging, weight-loss, therapeutic, or personal-use outcome.
Products are sold strictly for laboratory, academic, institutional, analytical, or identification research.
13. Contact
Email: Support@pchpeptides.com