Shipping Policy

Effective Date: August 5, 2026

This Shipping Policy explains how orders placed through PCH Peptides are processed and delivered.

1. Order Processing

Orders are reviewed before fulfilment for:

Payment confirmation
Address accuracy
Product availability
Fraud-prevention checks
Legal and compliance concerns

Processing time is separate from carrier transit time.

Orders placed on weekends, holidays, or outside business hours may begin processing on the next business day.

2. Shipping Destinations

Shipping options are displayed based on the delivery address entered during checkout.

We may restrict or refuse shipping to:

Locations where a product cannot lawfully be delivered
Freight-forwarding addresses
Mail-forwarding services
High-risk addresses
Unsupported international destinations
Addresses connected to suspected fraud or prohibited use

3. Free Shipping

Free shipping is available on qualifying orders over $200.

Eligibility is determined by the qualifying order subtotal shown at checkout and may be affected by:

Discounts
Coupons
Product exclusions
Shipping destination
Taxes
Duties
Other charges

The shipping method used for a free-shipping order will be displayed at checkout.

4. Shipping Charges

Shipping charges are calculated using factors such as:

Delivery destination
Package weight
Package dimensions
Selected carrier
Selected service
Available promotional offers

The applicable amount will be displayed before the order is submitted.

5. Delivery Estimates

Delivery estimates are not guaranteed unless expressly identified as guaranteed.

Transit may be affected by:

Carrier delays
Severe weather
Holidays
Customs inspections
Incorrect addresses
Security screening
Regional disruption
Events outside our control

For orders subject to the FTC’s US Mail, Internet, or Telephone Order Merchandise Rule, sellers must have a reasonable basis for their stated shipping time. If no shipping time is provided, the default rule is generally 30 days; where a shipment cannot be made on time, the seller must seek consent to the delay or provide an applicable refund for the unshipped merchandise.

6. Shipping Confirmation and Tracking

When tracking is available, shipping-confirmation information will be sent to the email address associated with the order.

Tracking updates are provided by the carrier and may take time to appear after a label is created.

A shipping label being created does not necessarily mean that the carrier has physically received or scanned the package.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, verify:

Recipient name
Street address
Apartment, suite, or unit number
City
State or province
Postal code
Country
Telephone number where required

Contact us immediately if an address needs correction. We cannot guarantee that an address can be changed after fulfilment begins.

8. Delivery and Carrier Scans

A carrier’s delivery scan may be used as evidence that the shipment was delivered.

If tracking shows “delivered” but the package cannot be located:

Check the delivery area.
Ask household members, reception staff, or neighbors.
Review any delivery photograph or carrier notice.
Contact the carrier.
Contact us with the order and tracking number.

We may require a carrier investigation before approving a replacement or refund.

9. Lost or Delayed Shipments

We may:

Contact the carrier
Request additional information
Open a carrier investigation
Wait for the carrier’s response
Issue an appropriate replacement, refund, or store credit where approved

We are not responsible for delays caused solely by the carrier, customs, incorrect customer information, or events outside our reasonable control, except where applicable law provides otherwise.

10. Damaged Shipments

Report visible shipping damage within 48 hours of delivery.

Provide:

Order number
Tracking number
Photographs of the outer package
Photographs of the shipping label
Photographs of the internal packaging
Photographs of the affected product

Do not discard packaging until the claim is resolved.

11. International Shipping

Where international shipping is offered:

The customer is responsible for determining whether import is lawful.
Customs authorities may inspect or delay a shipment.
Duties, taxes, brokerage charges, and import fees are generally the customer’s responsibility.
Customs refusal or seizure may not qualify for a refund where the order was shipped accurately and lawfully from our location.
We may request additional information before accepting an international order.

12. Undeliverable or Returned Packages

If a package is returned because of an incorrect address, refusal, failed delivery, customs issue, or failure to collect it, the customer may be responsible for:

Original shipping charges
Return shipping
Re-shipping
Customs fees
Carrier fees
Additional handling charges

Re-shipment may require payment of additional shipping costs.

13. Packaging and Identification

Orders are prepared with protective packaging and clear product identification.

Customers should inspect labels and packaging upon delivery and maintain the connection between each product, its lot reference, and its applicable documentation.

14. Research-Use Notice

All products currently listed on this site are for research purposes only.

Products are intended strictly for laboratory, academic, institutional, analytical, or identification research and are not intended for human or animal consumption, dosing, injection, or ingestion.

15. Contact

For shipping enquiries:

Email: Support@pchpeptides.com